Returns & Refunds

The short version

Wrong, damaged or faulty item: we make it right at no cost to you. Changed your mind: you have 30 days.

Damaged or faulty items

If anything arrives damaged, faulty or not as described, email us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund — including any postage — whichever you prefer. Nothing in this policy limits your rights under the Australian Consumer Law: our goods come with guarantees that cannot be excluded, and you're entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Change of mind

You can return any unused item in its original packaging within 30 days of delivery for a refund of the item price. Return postage for change-of-mind returns is at your cost, and we recommend a tracked service. For hygiene reasons we can't accept change-of-mind returns on items that have been used.

How to start a return

1. Email us with your order number and what went wrong (photos help a lot).
2. We'll reply within 2 business days with the next step — often we won't need the item posted back at all.
3. Refunds are processed to your original payment method within 5 business days of approval.